In this article you will learn how to create a dynamic conversation and share it with the user group.
Strategy phase
First, consider 'Why' you are creating the training.
- Why do you want to offer this training?
- What behaviors should be trained?
- What outcome do you want to achieve with a changed behavior?
- What business impact should the training have?
Answers to these questions can vary widely (e.g., increase revenue, improve leadership acceptance, reduce turnover, adjust brand communication, etc.). It is important to define a clear goal to be transparent in communication with participants and thus increase motivation for the training. At the same time, a clear goal helps in the training development to design various training sessions congruently. As a result, the training sessions will feel cohesive to the users.
Conception phase
After understanding why we need our training, it's time to consider the content. Since Retorio specializes in virtual role plays, ask yourself the following questions:
- In which everyday situations of our trainees do we recognize the problem from step 1?
- What other everyday situations contribute passively to it?
- Who are the interlocutors for the learner (e.g., senior customer, energetic employee, uncooperative potential customer, etc.)?
Now we have all the critical information to start creating the scripts. A potential use case could look something like this: Our young leaders are inexperienced in dealing with their team. As a result, they score poorly in their people satisfaction surveys, fail to develop into trusted leaders, and their team functions uncoordinated and inefficiently. The essential outcomes we want to achieve are trust in their leadership and motivated employees. Therefore, our scenario simulates a conversation with an employee where there is little trust, and the leader must build it (e.g., a missed deadline).
Set-up phase
In order to effectively create dynamic training scenarios, feel free to use the presented Excel Document, which shows at one glance all information needed to create a dynamic scenario.
<< EXCEL DOCUMENT >>
On top of that, the following video will guide you through the step-by-step process of setting up a realistic scenario. Here, you will also learn how to set up a learner cohort and ultimately share the created scenario with them.
Video:
https://www.retorio.com/hubfs/Customer%20Success/Docs_for_customers/Enablement_Dyn_EN-1.mp4